Mail@danielshafik.com Download Resume
I am an IT student deeply passionate about technology and problem-solving. Currently, I am gaining valuable experience in help desk and computer technician roles. Outside of work, I constantly seek ways to expand my skillset and explore innovative technologies. This website is my attempt at the Cloud Resume Challenge, aimed to enhance my skills in AWS. Thank you for visiting, enjoy!

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Experience

Help Desk Analyst

Lead Cyber Solutions
  • Use Active Directory, Microsoft Exchange, and ConnectWise to provide technical support to a team of over 400 end-users
  • Assist with on/off-boarding, research/troubleshoot software issues, and configure ports, VPNs, switches, access points, and firewalls as needed
  • Maintain thorough documentation and coordinate with management to manage inventory, supply orders, and setup of new equipment
    • April 2024 - Present

    Technical Support Specialist

    WorldWide Tech Services
  • Expertise in repairing, upgrading, reimaging, and troubleshooting hardware and software in HP, Lenovo, and Dell laptops, desktops, printers, Chromebooks, and TVs
  • Provide door-to-door repair services for enhanced customer convenience
  • Identify, prioritize, and resolve tickets within SLA periods
    • January 2024 - Present

    Help Desk Volunteer

    Archangel Michael Church
  • Provide Tier 1 desktop support and resolve break/fix issues to a team of 15
  • Answer calls and escalate tickets as necessary
  • Perform computer hardware upgrades and reimaging to laptops, printers, and desktops as required
    • June 2022 - Sept. 2022

    Projects and Professional Development

    Home Lab

    • Host Pi-Hole server on a Debian Hyper-V VM coupled with tailscale as a subnet router/VPN for network-wide and on the go ad blocking across all devices
    • Use Windows Server 2022 to manage a domain of 5 virtual machines running Windows 10
    • Write scripts to automate regular activities and maintenance
    December 2023 - Present

    Cloud Resume Challenge

    • Cloud Resume Challenge
    • Successfully created a static website showcasing my resume hosted with AWS using S3 for storage, CloudFront for content delivery, and Route53 for DNS
    • Implemented a visitor counter feature using a Lambda function with Python for the backend, created an API Gateway as the Lambda trigger, and DynamoDB to store and update the visitor count table
    • Implemented a front-end CI/CD pipeline using a Github Workflow action to push new changes made in VSCode on my local Git repository to my Github remote repository, then to my S3 bucket
    June 2024

    New York Times Headline Analyzer

    • Created a Python project using the New York Times API to analyze news headlines and other analytics spanning different years
    • Used vaderSentiment to perform sentiment analysis of data collected
    March 2023

    Skills

    Technical Skills
    Python Logo
    Windows 10 Logo
    AWS Logo
    Exchange Logo
    Linux Logo

    Soft Skills
    • Exceptional customer service
    • Excellent leadership abilities
    • Proficient verbal, interpersonal, and written communication
    Rutgers

    Education

    Rutgers University

    Bachelor of Arts
    Information Technology and Informatics, minor in Digital Communication and Information

    GPA: 3.74

    September 2020 - January 2025

    Certifications

    CompTIA A+ TestOut Security Pro